Teandra Davis

Bachelor's of Arts in Computer Science

2019 - 2023

University of North Carolina at Charlotte, Charlotte, NC

With a concentration in Information Technology; Graduated Cum Laude

IT Support Specialist

June 2024 - July 2024

NC Adminstrative Office of the Courts, Raleigh, NC

• Provided customer support across several North Carolina counties in accordance with Service Level Agreements set forth by the NCAOC's IT department.
• Supported personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.
• Understood computer systems to ensure that all components will integrate properly.
• Remained abreast of rapidly changing hardware and software technology.
• Provided support to local area networks by installing, maintaining, and troubleshooting LAN hardware and software that included file servers, routers, switches, and other telecommunications equipment.
• Interfaced with Judicial Branch staff and local government officials.
• Listened to customers to identify problems, then made necessary corrections or assisted vendors in corrective actions.
• Facilitated moves and relocations of judicial facilities, including courthouses and other office locations.
• Provided training for judicial staff on an as-needed basis.
• Tested and recommended hardware and software configurations on an as-needed basis.
• Participated in large technology deployment projects that may include statewide software updates, server upgrades, and eCourts initiatives.

Information & Communication Specialist I

Nov 2023 - May 2024

NC Department of Adult Corrections, Raleigh, NC

• Utilized working knowledge of computer capabilities to develop and manage web content efficiently.
• Evaluated website code with an understanding of user environment configurations for enhanced performance.
• Effectively communicated key messages through the creation of visually engaging digital content for enterprise use.
• Fostered effective working relationships through proactive problem-solving in web content management.
• Spearheaded the development and management of web content, utilizing advanced proficiency in Adobe Suite for dynamic digital storytelling.
• Developed visually engaging and informative digital assets that effectively communicated key messages and promoted brand awareness.
• Increased brand recognition by 50% through the development of compelling web content, resulting in enhanced audience engagement and visibility.

Software Developer Intern

June 2023 - Sept 2023

Visual Risk IQ, Charlotte, NC

• Assessed computer and peripheral equipment capabilities to optimize web application infrastructure within AWS cloud services.
• Utilized understanding of layered products in the configuration of SQL databases within the AWS cloud environment.
• Provided advice on application development by analyzing AI-driven applications, identifying areas for efficiency improvement.
• Applied principles and methods to utilize Google Firebase for maximum enhancement of website functionality and user engagement.
• Established effective working relationships with team members and clients to align web design implementations with expectations.